We use nothing but the best, Australia Post !   Our shipping and handling fee is $9.95 Australia wide or FREE DELIVERY on orders over $150. Upon making your order you will receive a return email with your Australia Post tracking order number from which you can log onto http://ausposttracking.com.au/ to check the status of your order. Delivery should be to an address where someone is available to receive and sign for the goods. In the event no one is available to receive delivery, a card shall be left advising the package is collectible at the nearest depot. Should you wish for deliveries to be left without signature (i.e. front door etc). This should be noted on your order comments and we shall be pleased to oblige. Joe's Ultimate Performance Supplements will hold no responsibility for any lost or missing deliveries in this situation. Orders will take 1-7 days to arrive depending on where your located and therefore how fast Australia Post can get there, however we want your business and guarantee to send your order immediately. In the rare event there is a claim for damaged goods, the complaint must be made within 24 hours of delivery. There will be strictly no refund or exchange if you simply change your mind or if the product has been opened.